Privacy Policy

Last updated: January 10, 2026

1. Introduction

This privacy policy explains how we, Emergency Plumber Riga (hereinafter — "we", "our"), collect, use, and protect your personal data when you use our website avarijassantehnikis.lv (hereinafter — "Website").

We are committed to protecting your privacy and processing your data in accordance with the European Union General Data Protection Regulation (GDPR) and the laws of the Republic of Latvia.

2. What data do we collect?

We collect the following personal data when you fill out the request form on our Website:

• Name — to be able to contact you personally
• Phone number — to be able to contact you about your request
• District/Address — to be able to plan the visit
• Problem description — to be able to prepare necessary materials
• Urgency — to be able to prioritize requests

3. How do we use your data?

We use your personal data for the following purposes:

• To contact you and agree on service provision
• To provide you with the requested plumbing services
• To improve the quality of our services
• To fulfill legal obligations

4. Data retention period

We store your personal data only as long as necessary to achieve the purposes mentioned above. Typically this is:

• Request data — up to 2 years after service provision (warranty period + administrative time)
• Correspondence — up to 1 year after the last communication

5. Your rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access — you can request information about what data we store about you
• Right to rectification — you can request correction of inaccurate data
• Right to erasure — you can request deletion of your data
• Right to restriction — you can request to restrict data processing
• Right to data portability — you can request to receive your data in a structured format
• Right to object — you can object to data processing

To exercise your rights, please contact us using the request form on our Website.

6. Cookies

Our Website uses cookies to improve your browsing experience. We use:

• Technical cookies — necessary for Website operation
• Analytics cookies — to understand how visitors use our Website

You can manage cookie settings in your browser.

7. Data security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes:

• SSL encryption for data transmission
• Limited access to personal data
• Regular security audits

8. Third parties

We do not share your personal data with third parties, except when necessary for service provision or required by law.

9. Changes to privacy policy

We reserve the right to update this privacy policy from time to time. We will inform about significant changes by publishing the new version on our Website.

10. Contact information

If you have questions about this privacy policy or wish to exercise your rights, please contact us using the request form on our Website.